Terms and conditions of service

1. We do not allow products to be altered for resale.  Please contact us if have any questions about this. Some brands are very strict about this due to patent rights. 

2. We do not allow any products purchased through us to be resold. 

3. We reserve the right to refuse to sell any goods.

4. There are no minimum order values., but all orders over £45 (including VAT and excluding shipping) will qualify for free delivery. This applies to mainland UK only. 

5. Delivery is via courier. All orders are sent 2nd class and will need to be placed by 12pm to be sent out the same day. This is not a guarantee. Therefore, orders placed before 12pm (Monday-Friday) will likely be despatched the same or next working day and will most likely arrive in 3-5 days. This is not guaranteed, despatch times can take longer due to busier times or very large orders. 

6. While every care is taken to keep your details secure throughout the transaction process, we cannot be held responsible for any loss you may suffer as a result of an unauthorised third party accessing your details while you place an order.

7. Under no circumstances can we be held liable or accountable for failed deliveries due to inaccurate address details provided to us by a customer. It is the customer’s responsibility to check details thoroughly, both at time of order and in the Order Confirmation and Despatch Confirmation emails received.

8. We can only offer a refund or exchange an item returned within 14 days of delivery. We must receive an email notification from you within 48 hours of receiving the goods in order to qualify for a refund. If an item is faulty the cost of returning the goods are the customer’s responsibility. In order for us to issue a full refund, goods must be returned unused, undamaged and in original packaging. If an item is returned used or damaged, we will return the item without a refund or exchange. If the items comes is part of our beauty range it can not be returned or refunded regardless of any condition. 

9.  Any cancellations of orders will need to be done with 24 hours of purchase. If the order has been accepted and fulfilled you can still cancel the order but you will be not be refunded for the postage. Once the order has been dispatched you can no longer cancel you order. All cancellations should be undertaken in accordance with and subject to our Returns Policy.

10. We can not be held responsible if the products arrive to you damaged. While we will do what we can when packing orders to ensure they are secured, but we can not be held accountable for any damage caused during its time with the carrier. We will endeavour to offer a refund if the items are destroyed or damaged to a point they can't be safely used. This will need to be reported to us with 24 hours of receiving your items, so we can contact the carrier.

11. We reserve the right to refuse refunds where it is deemed either by ourselves or by the product manufacturer that product misuse has occurred.

12. Items claimed as faulty may be returned to us for testing, and in the event that no manufacturing defect is present, these items will be returned to you at your cost.

13. You have up to 6 days after dispatch of your order to inform us of any items not received. After this time it is more difficult for us to trace packages and so we cannot be held responsible for any missing packages.

14. In the event that a parcel is registered as delivered and you have not received it, you will need to contact the delivery company. We can not issue refunds on items that were delivered on our end but lost in transit. 

15. In the event that a package is sent to you and taken to your local drop point of Post Office, it is your responsibility to collect the item before it is returned to us by Royal Mail or by carrier. Orders returned to us as uncollected may be re-sent, but you will be responsible for the additional postage fees incurred. If in the circumstances, you would prefer to receive a refund, we will happily refund you, minus the postage fees incurred in the first delivery attempt, once we have received the items.

16. In the event that you place multiple orders to the same address, you remain eligible for any postage charges incurred on orders and we reserve the right to combine packages where appropriate.

17. In the event that you fail to collect a parcel or provide an incorrect delivery address, you may be eligible for any costs incurred in the parcel being returned to us. This charge will be deducted from any refund given on the original product purchase.

18. All products are subject to availability

19. We reserve the right to change any product price before you place an order

20. All items remain the property of LivEcoFriendly until payment has been made in full.

21. We reserve the right to cancel orders where incorrect pricing has been listed.

22. We reserve the right to alter these Terms and Conditions at any time

23. These Terms and Conditions do not affect your statutory rights.